A career banking professional, Deepika Batra has always been passionate about customer service and sales. Serving clients at Chase in Richmond, she has been in the mortgage business since 2010 and specializes in preapproval, lending to self-employed clients, low-to-moderate income lending programs and lending to borrowers with limited credit history.

Engaging with her clients and understanding their needs to accomplish their goals is paramount to success for Batra, as are communication and service, all of which develop the trust and confidence she believes every client should have. “Connection and comfort are very important for the relationship to build, and success will follow,” she says. A first meeting would typically include a review of finances to help identify the best lending options to explore.

Acknowledging the need for lenders to be highly competitive in a volatile environment, Batra’s understanding of and commitment to the Chase product is evident. Besides being able to educate her clients on Chase’s various lending programs, she is especially well-versed in the bank’s property-specific homebuyer grants and incentives such as rate matching and a close-date guarantee. Her clients describe her as helpful, knowledgeable and always ready to support by finding the best solutions. Her ultimate goal is to provide a positive home-lending experience.

Family comes first for Batra. She is happiest when spending time with her husband and two young children and enjoys traveling whenever she can. She is also fluent in Hindi and is in the Katy chapter of the National Association for Hispanic Real Estate Professionals. The chapter aims to empower real estate professionals who represent Hispanic homebuyers and sellers, and it promotes sustainable homeownership for the Hispanic community.